Refund eligibility depends on the applicable purchase terms and verified payment state. Academy support reviews requests against the recorded transaction and access history.
Request payment supportKeep your provider or Nidool transaction reference and explain the reason for the request. Never send complete payment-card details.
A pending or failed payment is not treated as a completed purchase. Check payment status before submitting a refund request.
Open payment helpIf payment succeeded but access is missing, report a course-access problem so support can verify enrolment processing.
Course access helpUse the tracked support form and include the related transaction reference.
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