Question 1

Where can I find a course I purchased?

Accepted Answer

Open My Learning after payment is verified. A pending payment does not grant course access.

Question 2

How is course progress saved?

Accepted Answer

Lesson completion is stored against your Academy enrolment. Video position is checkpointed while you learn.

Question 3

When is a certificate available?

Accepted Answer

A certificate appears after the course completion requirements configured by the course are satisfied.

Question 4

How do I become an instructor?

Accepted Answer

Start from Teach on Nidool. Your application is reviewed before instructor access is granted.

Question 5

What if my payment is still pending?

Accepted Answer

Use the payment status page or Payment Help. Nidool verifies the provider response before creating access.

Academy frequently asked questions

Frequently asked questions